Frequently Asked Questions
How to buy the products?
You can place an order directly or contact our representative for help. They will confirm order details like configuration and shipping, providing guidance throughout the process from purchase to arrival.
What is the payment mode?
We accept payment via Bank Transfer (T/T), online Trade Assurance services, Western Union, Money Gram, L/C, and Cash.
What is the delivery time and shipping method?
Delivery time depends on the product and quantity; generally, the lead time is within 1 week. We ship via express, air freight, or sea freight. Door-to-door service including customs clearance is available for many countries.
What is your after-sale service?
We provide at least a one-year warranty (excluding consumables). During this period, repairs and parts replacement are free. Lifetime technical support is provided thereafter, with spare parts charged at cost price.
How are transactions secured?
Our group is a professional medical entity with multiple certifications and is verified as a Premium Supplier. All transactions are 100% guaranteed, ensuring high-quality products and safe payment methods.
Do you offer OEM/ODM services?
Yes, both OEM and ODM services are available for this medical equipment to meet specific branding or functional requirements.